Shipping
We aim to deliver all orders within three days but are reliant on Royal Mail 1st and 2nd class business post:
Free Delivery on all UK orders over £35 – The cost of all UK orders below £35 there will be charge of £3 – The cost of UK Block of the Months, embroidery thread orders, selected patterns and vouchers can be less.
We do deliver to anywhere in the world. At this time we take payment for outside the UK using PayPal. Please contact us for further information about postage costs.
Returns
Online sales: We sincerely hope you are very satisfied with your order but if you are not completely happy please contact us within 14 days of receipt to arrange to return the item for a refund or exchange. The item must be returned in the original condition. If the goods are faulty please let us know and we can arrange a replacement. Certain items cannot be exchanged, including specially ordered items and cut fabric that is not a standard size. We are happy to exchange a fat quarter, half metre or metre or quarters thereof but not unusual amounts such as 30 cm or 70 cm. You have 14 days to send back the item.
Please note colours are as accurate as the digital process will allow.
If you are posting goods to us for an exchange or refund, please obtain a proof of posting as we cannot be held responsible for items that are damaged or lost in the post. Please note we do not refund postage costs and refunds for items returned will be less the postage costs.
